SESSION CHANGE/ CANCEL POLICY
To request any changes to the session:
Any changes to your schedule must be made through our office, via e-mail admin@axiostutoring.com . Tutors are not authorized to make any changes to the session.
Deadline to make changes:
Call or contact us by 2pm the day before the scheduled appointment. For sessions on Sunday and Monday, please notify by Saturday 12pm. Please see holiday exceptions below.
Late Cancellations/ No Shows are subject to full price charges.
Sessions on Holidays and Day after:
For making any changes to the sessions day after the holiday closing, we will need to be notified before the holiday.
2024 Holidays:
Easter Weekend - For sessions from March 28- April 1st, deadline is March 27th, 2pm
Mother’s Day - For sessions on May 11 - 13th, deadline is May 10th, 2pm
Memorial Day - For sessions on May 24- 28th, deadline is May 23rd, 2pm
Independence Day - For sessions from July 3rd-8th, deadline is July 2nd, 12pm
Labor Day - For sessions from Aug 31st - September 3rd, deadline is August 29th, 12pm
Thanksgiving - For sessions from November 27- December 2nd, deadline is November 26th , 12pm
Christmas - For sessions from December 24-26th, deadline is December 21st, 12pm
New Year’s - For sessions from December 29-Jan 2nd, deadline is December 28th, 12pm